Returns and refunds

Last updated 2026-11-14.

Before we file

If you change your mind before we have submitted anything to CIPC or SARS, email us and we refund you in full.

After we file

Once a filing is submitted, the government fees inside the price (for example CIPC’s R175 registration fee) are spent and cannot be recovered. We refund our own fee for any part of the work we have not done. If a filing fails because of our mistake, we fix and refile it at no cost.

Business email

Cancel any time from your client portal; the plan stops at the end of the month you have paid for.

Your rights under the law

• If a product is defective or not as described, you are entitled to a repair, replacement or refund (Consumer Protection Act section 56).
• Online purchases may be cancelled within 7 days (ECT Act section 44), subject to the exceptions in section 42 of that Act. Purchases made after direct marketing may also be cancelled within 5 business days (CPA section 16).

How to ask

Email info@sb-consulting.co.za with your order number. Approved refunds go back to the card you paid with within 7 business days.